Support

Something broken, confusing, or missing? Write to us.

Contact

Email support@nudgie.io. Tell us your account email, your device and OS version, and what you expected to happen.

Common things

My sign-in code never arrived

Check spam first. Codes expire after ten minutes, so request a fresh one rather than reusing an old email. If nothing arrives at all, write to us with the address you are using.

A nudge did not ring

Loudness is set by the person receiving the nudge, not the person sending it. Check your per-button delivery rules and your quiet hours, then check that notifications are enabled for Nudgie in your device settings.

We separated

Either of you can leave from the space’s settings, and the owner can remove the other. Whoever stays keeps the deck and the history; whoever leaves loses access to them. Nothing is deleted unless the owner deletes the space. To start again with someone new, add your person from the home screen; it makes a new space.

My family lost its features

A family with more than two people needs to be backed by the owner’s subscription. If that ends or the family changes owner, it keeps working for seven days while the owner decides. After that, sending pauses until the owner subscribes or the family is down to two people. Nobody is removed automatically.

I got a new phone

Sign in and everything comes back except composed message text, which needs your encryption key. On the same platform the key restores from iCloud Keychain or Google Block Store. Moving between platforms needs your recovery code, which you can find in Settings.

Someone is bothering me

You can block a person and report a nudge from inside the app. Blocking removes you from each other’s spaces without telling them. Reports go to our operators. If you are in danger, contact your local emergency services; Nudgie is not an emergency service.

Deleting your account

See the account deletion page.